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Customer Support Associate #HDCC

1800 - 3200 SGD
Temporary

Recruit Express Pte Ltd

Be the voice that helps make healthcare more accessible!

Join a dynamic healthcare support team as a Customer Support Associate , where you will be the first point of contact for customers seeking assistance. This role is ideal for someone who thrives in a fast-paced call centre environment, enjoys helping others, and is confident handling multiple systems while delivering professional and empathetic service.

What You'll Do:

  • Handle high-volume enquiries and appointment requests via phone, email, and live chat .

  • Provide timely, accurate, and professional assistance while ensuring a positive customer experience.

  • Listen actively to understand customer needs and provide appropriate solutions or guidance.

  • Work closely with various departments to resolve enquiries and ensure smooth follow-up.

  • Manage challenging or sensitive interactions with patience, professionalism, and resilience.

  • Navigate multiple systems simultaneously while handling customer interactions efficiently.

  • Adapt to changes in workflows, processes, and service guidelines.

  • Contribute to initiatives that enhance overall customer experience and service standards.

What We're Looking For:

  • Strong customer service or call centre experience will be advantageous.

  • Clear communication skills with excellent telephone etiquette.

  • Service-oriented, empathetic, and confident when interacting with customers.

  • Resilient and able to remain composed when handling high call volumes or challenging interactions.

  • Comfortable multitasking across multiple systems while speaking with customers.

  • Fast and adaptable, with the ability to learn new processes and systems quickly.

  • Comfortable working in a desk-based, high-volume call environment , handling up to approximately 200 calls per day.

  • Comfortable undergoing a typing assessment as part of the selection process.

Interested candidates may submit their updated resume to View email address on mycareersfuture.gov.sg (Attn: Customer Support Associate – Leon).

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Vacancy posted 1 day ago
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