IT Service Executive
3000 - 3950 SGDFull-time
Henderson Security Services
Responsibilities
- Provide L1/L2 IT support for Windows endpoints, Microsoft 365, business applications, printers and operational systems.
- Manage Incident, Request, Problem and Change tickets in ServiceNow ITSM, including SLA monitoring, escalation and resolution.
- Support Active Directory/Entra ID, user provisioning, MFA, access management and endpoint configuration.
- Troubleshoot TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, VLAN and IP-connected devices.
- Support Henderson’s 24/7 command-centre and security operations, including first-level troubleshooting of systems supporting CCTV, access control, intrusion alarms and monitoring platforms.
- Coordinate with Henderson Technologies, network/infrastructure teams and external vendors for security-system, IT and connectivity incidents.
- Assist with IT support for security operations, concierge, smart facility management and site-based teams across multiple locations.
- Perform endpoint patching, software deployment, antivirus/EDR checks and basic cybersecurity troubleshooting.
- Maintain ServiceNow CMDB/asset records, knowledge articles, SOPs and technical documentation.
- Support IT requirements associated with security, facilities and cleaning operations, including user devices, connectivity and business applications.
- Escalate critical incidents affecting command-centre availability, site operations or security monitoring according to defined procedures.
Requirements
- Diploma/Degree in IT, Computer Science, Information Systems or related discipline.
- At least 3 years’ experience in ServiceNow ITSM.
- Hands-on experience with ServiceNow ITSM - Incident, Request, Problem, Change, SLA and CMDB.
- Strong knowledge of Windows 10/11, Microsoft 365 and Active Directory/Entra ID.
- Good understanding of TCP/IP, DNS, DHCP, VLAN, LAN/Wi-Fi and VPN troubleshooting.
- Basic PowerShell/Command Prompt and Windows diagnostic skills.
- Knowledge of endpoint security, MFA, EDR/antivirus and access-control principles.
- Exposure to CCTV/IP surveillance, access-control, intrusion alarms, IoT devices or security-system integration is highly advantageous.
- Ability to support multi-site, operational and 24/7 environments with strong SLA discipline.
- Strong troubleshooting, documentation, vendor coordination and stakeholder-communication skills.
- ITIL Foundation, Microsoft or CompTIA certification is an advantage.
Vacancy posted 6 days ago
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