Customer Service Officer
1800 - 2500 SGDFull-time
PAPILLA HAIR PTE. LTD.
Job Description & Responsibilities:
- Assist Branch Manager with day-to-day operations & functions.
- Attend to all customers’ issues and provide accurate, appropriate, and immediate responses, ensuring complete customer satisfaction.
- Acknowledge and greet guests entering and leaving the facility.
- Attend to all incoming calls and redirect them or take down messages.
- Maintain knowledge of all services, products, and prices.
- Daily monitoring of appointment bookings to make sure there are sufficient customers to achieve daily sales, sufficient staff to service customers, and smooth operating & functioning of the outlet.
- Scheduling of appointments.
- Basic customer registration, financial billing, and cashier.
- Attending to customers’ pre & post-consultation inquiries.
- Maintain tidiness of the front desk.
- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary
- Administer, record, and maintain customer records and files.
- Performed regular follow-ups on customers to upkeep customer care.
- Always maintain safety standards and cleanliness of the salon/clinic.
- Any other ad-hoc duties as assigned.
Vacancy posted 5 days ago
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