customer service officer
3600 - 6100 SGDFull-time
YYK WOOD PRODUCTS MANUFACTURING PTE. LTD.
customer service job description
outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers
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Key Responsibilities
- Answer inquiries: Respond to customer questions via phone, email, live chat, or in person.
- Resolve complaints: Troubleshoot issues, empathize with frustrated clients, and de-escalate tension.
- Process transactions: Handle orders, returns, exchanges, refunds, and billing adjustments.
- Maintain records: Document all customer interactions and updates accurately in the CRM database.
- Collaborate: Escalate complex technical problems to senior teams and share feedback with product departments. [1, 2, 3, 4]
Required Skills & Qualifications
- Communication: Clear verbal and written skills to explain features and policies simply.
- Active listening: Giving full attention to understand the root of a customer's problem.
- Technical literacy: Comfort using computers and customer support or CRM software.
- Patience & Empathy: Ability to stay calm and professional under pressure.
- Education: Typically requires a high school diploma or a minimum diploma qualification.
Vacancy posted 11 hours ago
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