Average salary: SG$3,376 /monthly
More statsSearch Results: 14,090 vacancies
6000 - 8500 SGD
...Description:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast,...
3000 - 3500 SGD
...Purpose of job:
Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers... ...to clients
Perform other duties as assigned by immediate supervisor
Key Relationships:
Internal stakeholders – Contact Center...
5000 - 7000 SGD
...Scope
Provide leadership and regular coaching to Team Leaders and Agents
Responsible for managing the day-to-day running of the contact center, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast,...
4500 - 7000 SGD
...in implementation of digital solutions to provide convenience to customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or supervisory experience
Good people management skills and able to...
2000 - 4000 SGD
Handling inbound calls from customers with professionalism and courtesy.
Assisting customers with inquiries, troubleshooting, and problem resolution.
Providing accurate information about our products/services and promotions.
Documenting customer interactions accurately...
2200 - 2600 SGD
...escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming...
4700 - 5800 SGD
In this role, you will support all operational, issues and enhancement matters for CRM (Customer Relationship Management) system, Department digital initiatives and projects. You will also ensure the activities are conducted in accordance with the Company rules and regulations...
3000 - 5000 SGD
...Job Responsibilities:
Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units...
3000 - 3800 SGD
...Manage and resolve customers’ complaints and feedback with a good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service...
3500 - 5000 SGD
...Execute investigations and provided findings as well as corrective actions in the event non-conformities are identified.
Work with Contact Centre Manager (CCM), Trainer and Team Leaders on quality initiatives and facilitate reward programs.
Perform Post Call Survey...
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
...of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing...
3800 - 4800 SGD
The contract manufacturing (RoW) Operation Planning Engineer is accountable for CM planning and capacity management. This role is responsible for overseeing end-to-end contract manufacturing planning, forecasting, and optimizing capacity including strategic commitments on delivery...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
4000 - 7000 SGD
...calibrations sessions and dialogues.
Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews.
Uses quality monitoring data to track performance at the team and individual level
Job Requirements:...
2800 - 3800 SGD
Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
To consistently meet the Customer Centre targets set (KPIs...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
...provider services for our customers – helping them deliver better results everyday.
Responsibilities
Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority...
...As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment...
People Profilers Pte Ltd
Singapore
28 days ago
2200 - 2800 SGD
Job Description:
Process letters and emails correspondences to customers upon request
Attend to incoming General Hotline calls
Manage customer enquires via livechats
Handle customer enquiries on payment arrangement and reconnection
Process instalment plan and...
