Average salary: SG$3,376 /monthly
More stats6000 - 8500 SGD
...Description:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast,...
5000 - 7000 SGD
...Scope
Provide leadership and regular coaching to Team Leaders and Agents
Responsible for managing the day-to-day running of the contact center, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast,...
2200 - 2600 SGD
...escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming...
3000 - 3500 SGD
...Purpose of job:
Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers... ...to clients
Perform other duties as assigned by immediate supervisor
Key Relationships:
Internal stakeholders – Contact Center...
3000 - 3800 SGD
...Manage and resolve customers’ complaints and feedback with a good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service...
3500 - 5000 SGD
...Execute investigations and provided findings as well as corrective actions in the event non-conformities are identified.
Work with Contact Centre Manager (CCM), Trainer and Team Leaders on quality initiatives and facilitate reward programs.
Perform Post Call Survey...
4500 - 7000 SGD
...in implementation of digital solutions to provide convenience to customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or supervisory experience
Good people management skills and able to...
3000 - 5000 SGD
...Job Responsibilities:
Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units...
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
3800 - 4800 SGD
The contract manufacturing (RoW) Operation Planning Engineer is accountable for CM planning and capacity management. This role is responsible for overseeing end-to-end contract manufacturing planning, forecasting, and optimizing capacity including strategic commitments on delivery...
4000 - 7000 SGD
...calibrations sessions and dialogues.
Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews.
Uses quality monitoring data to track performance at the team and individual level
Job Requirements:...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
...of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing...
...provider services for our customers – helping them deliver better results everyday.
Responsibilities
Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
2800 - 3800 SGD
Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
To consistently meet the Customer Centre targets set (KPIs...
2500 - 3500 SGD
Responsibilities
· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
· Ensure effective and timely follow...
3200 - 4500 SGD
...establishment of cleaning standards and procedures for cleaners and ensure adherence to these standards and procedures.
4. Be the first contact person to complaints and ensure customers' satisfaction
5. Controlling and monitoring the usage of cleaning materials so as to...
3200 - 4700 SGD
...Responsibility:
We are seeking an experienced and dedicated Supervisor to oversee the manufacturing operations of structural metal products... ...resume to our HR department also, we will via email to reply & contact with you. Email ： ****@*****.***
**The employer has...
1700 - 2800 SGD
...change of appointments
Perform other duties as requested by Supervisor and above
Requirements
Good communication and interpersonal... ...will still be considered on individual merits and you may be contacted for other opportunities.
Interested candidates kindly click...
3200 - 4500 SGD
...cleanliness of lorry
Perform transportation duties as deployed by the supervisor and carry out the duties
Perform collection and delivery of... ...work efficiently and effective under high pressure
Must be contactable by means of hand phone at any time including weekend and public...
4200 - 5000 SGD
...Assistant Manager, Group Contact Centre
Overview and purpose of the position
NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University...
2500 - 3900 SGD
...We are looking for a dedicated and knowledgeable Supervisor to report to our Senior Supervisor.
Must be contactable by means of hand phone at any time including weekend and public holidays
Must be able to work on weekend and public holidays
Must be able to work night...
3200 - 4700 SGD
...them in when needed
Place orders with suppliers when inventory is low and also order packing and shipping supplies when needed
Contact Customer Service and resolve any shipping/cargo issues
Perform daily forklift safety checks
Receive shipments correctly as per...
2200 - 2800 SGD
Job Description:
Process letters and emails correspondences to customers upon request
Attend to incoming General Hotline calls
Manage customer enquires via livechats
Handle customer enquiries on payment arrangement and reconnection
Process instalment plan and...
...about the company
Our Client is a renowned Private Bank with global footprints.
about the job
First contact for regional clients regarding the bank's digital platform
Document and maintain client's requests/enquiries
Act as subject matter expert for authentication...
...Core Skills:
Contact Centre applications Interactive Voice Response (IVR) softphone application SMS Banking.
OS: Unix/Linux platform/Windows
DB: MS SQL and Oracle
App server: IIS WebLogic/WebSphere
Middleware: WebLogic CD/SSH
Programming Language...
3000 - 5000 SGD
...A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day... ...line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
Initiate sales activities...
...Familiarity with Amazon Connect capabilities , benefits, and required deployment skills
Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect
Serverless development experience...
...As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment...
People Profilers Pte Ltd
Singapore
a month ago