COMPANY DESCRIPTION

Founded in 2011, Empact is a leading social enterprise with the mission to build the capacity of social organisations (referred to as non-profit organisations and social enterprises) in Singapore and the region. Through our cross-sector collaboration with sector developers, grantmakers, corporates and volunteers, we bridge the capacity gap of the social service sector by channelling talents, skills and resources to co-create innovative solutions, thus empowering our clients to make a greater impact.

To date, Empact has worked with more than 2,000 social organisations in the region, with a contribution of savings of up to $9 million in professional services rendered pro bono for the sector.

Empact was conferred a "Company of Good (3 Hearts)" by Singapore's National Volunteer and Philanthropy Centre (NVPC) in 2025. The organization also won the President's Volunteerism & Philanthropy Awards (PVPA) City of Good Award in 2022 for the "Pro Bono School" initiative in partnership with Procter & Gamble and Credit Suisse, as well as the President's Challenge Social Enterprise Champion 2023 award in recognition of our sustained contribution to the social enterprise ecosystem.

DESIGNATION : Assistant Manager, Shared Services

RESPONSIBILITIES

An Overview

Through our Shared Services department, we empower non-profits and social enterprises by providing affordable and professional services that are critical for their daily operations, such as bookkeeping, donation tracking, and accounting, to payroll and human resources support. By bridging this gap, we enable our clients to focus on fulfilling their social mission and scaling their social impact.

We are currently looking for an Assistant Manager who will be directly responsible for an assigned client portfolio, while working closely with our team of Client Services Managers / Executives and guiding our interns and volunteers to provide accounting, HR and consultancy services (including digitalisation and financial process improvements) to our non-profit and social enterprise clients.

Roles and Responsibilities

Your job role will comprise:

Managing and maintaining a good client relationship with our Shared Services clients and ensuring on-time delivery of services
Performing accounting, financial reporting, payroll, GST, tax and other shared services functions for our clients
Supporting supervisors in liaising with the clients on assigned tasks
Attending to clients' accounting / audit queries and requests in a timely and professional manner
Guiding team members, volunteers and interns in the delivery of services and problem-solving
Coordinating and scheduling on-going volunteer or intern sessions
Reviewing deliverables by the volunteers and interns
Managing projects and consulting engagements in the areas of finance, digitalisation onboarding/ transformation, process re-engineering, cashflow forecasts, financial/payroll related operating models and service delivery
Assisting in ad-hoc business development for new and existing clients

This job is for you if you are:

Passionate about active engagement in supporting the non-profit sector and social enterprises
Able to thrive in an action-oriented and agile environment
Comfortable with working both independently and in collaboration with cross-functional teams
Able to work on multiple projects and prioritise effectively
Enthusiastic and committed in providing excellent services to our clients
Passionate about sharing knowledge both internally and externally.

QUALIFICATIONS

REQUIREMENTS

At least a Diploma in Accountancy or a related discipline
Minimum of 5 years' working experience in the areas of accounting and financial reporting
Experience in audit or management consultancy in a professional public accounting firm will be advantageous
Experience in managing external clients and their teams; ability to project professionalism and credibility in client interactions - in both interpersonal terms and subject matter expertise
Experience in preparing a full set of accounts
Experience in project management; adaptable to change and able to communicate and build rapport with diverse stakeholders (clients, interns, volunteers)
Proficiency and patience in communicating financial principles to stakeholders who have no accounting knowledge
Familiarity with charity accounting standards will be advantageous
Good subject matter knowledge across a range of financial, payroll and digitalisation-related capabilities including business or enterprise organisational and operational change
Familiarity with cloud-based accounting and HR software
Proficiency in Microsoft applications and Google Suite; prior experience with Xero and QuickBooks preferred
Tech savvy; curiosity to derive value from Tech and AI
Good interpersonal skills, a positive disposition, and ability to work effectively with people from diverse cultures, backgrounds and perspectives
Good oral and written communication and presentation skills
Strong "can-do" spirit, initiative and sense of ownership
Ability to multitask, adapt to change and handle stress

OTHER INFORMATION

WHAT'S IN IT FOR YOU?

Empact offers competitive remuneration within the social sector and medical and other benefits.

We have flexible work arrangements in terms of staggered daily reporting hours and partial work-from-home during the 5-day workweek for eligible staff.

We invest in the professional development of our people through coaching, training and project/rotation opportunities.

Accountants new to the social services sector, will grow through the opportunity to apply the Charities Accounting Standard under coaching and guidance in a supportive team.

If you are seeking personal and professional growth in an agile, open and collaborative environment, are curious to apply Technology and AI to work smarter, and seek to deliver impact in social services within a like-minded team, this is the place for you.

WHAT'S IT LIKE WORKING AT EMPACT?

We have remarkable clients and partners, both domestically and internationally, who are working towards supporting social causes around the world
There are ample learning opportunities from training and on-the-job exposure
We have a staff engagement programme including regular communication sessions, townhalls, team-building and welfare activities
Our office is located in Enabling Village, an icon of the commitment to inclusivity and innovation by its design and facilities catering to diverse individuals and needs. We are highly accessible by public transport, conveniently within the vicinity of a wide range of food choices and public amenities, and offer options for exercising and outdoor leisure activities beyond work
Our team consists of passionate and multi-talented professionals of diverse backgrounds and social cause interests
Together, we are inspired to enhance the capabilities of the social service sector to multiply our collective impact for good

HOW TO JOIN OUR TEAM?

If finding purpose and meaning in your work matters to you, and you fit the requirements of this role, do not hesitate to send us your CV and a thoughtful cover letter. Your cover letter should express:

Why you are interested in working for Empact
Your qualifications and experience
Your current & expected salary
Reason(s) for leaving previous role
Availability to commence work

As part of the interview and recruitment process, candidates may be expected to demonstrate their knowledge and skills through work samples and presentations.

At Empact, we value diversity and inclusion and look forward to reviewing your application.

Please note that your application will be sent to and reviewed by the direct employer - Empact Pte Ltd.