ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. ITCAN operates in Singapore, Hong Kong, Australia, India and Malaysia with our 1400 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan and Middle East. Vision: To Build a Highly Respected, Global Information Technology Services Enterprise.Mission: To be a Reliable Partner for Quality IT Projects and Professional Resources at Competitive Prices.

The Role

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities:

Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Overtime is required based on the work load.

Ideal Profile

You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Corporate Banking, Retail Banking and Telecommunications industry.
Training will be provided
Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.

What's on Offer?

Work alongside & learn from best in class talent
Join a market leader within Telecommunications
Opportunity within a company with a solid track record of performance

Customer Service officer