...delight our guests, Team Members, and owners alike.
The F&B Supervisor, is concerned with the efficient and professional service of food... ...different nationalities.
Familiarize with menu items of all other outlets to recommend guests to other outlets.
Confidently know the...
...ensure compliance of all accounting & billing procedures in the outlet & handling of cash & guest check handling are according to LSOP.... ...a daily basis and critique discrepancies.
To develop staff & supervisor training plans on a quarterly basis in conjunction with personnel...
...Kitchen, Stewarding, Housekeeping, Security, Engineering, Concierge, Outlets and all in house staff including organizers and guests.... ...based on preset staffing guides.
Brief Banquet management or supervisors of any last-minute changes in the BEO.
Fully understand and...
...Confidently know opening hours of all restaurants and hotel outlets.
Recommend other restaurants and city attractions to hotel guests... ...or impolite language.
Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
Carry out any other reasonable...
...and beverage costing.
Address guests' service needs in a professional, positive, and timely manner.
Taking orders by following outlet specific Sequence of Service and applying upselling techniques.
Processing orders in the outlets’ POS system, following the standard...
...while yielding a high degree of guest satisfaction.
Control, monitor and be responsible for food costs to yield the maximum amount of outlet profit and maximum guest satisfaction.
Work closely with the Chefs, meeting regularly to determine menu selections and specials...
...ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management JOB SUMMARY - Driving revenue for F&B outlets and key festive periods through Corporate Companies, Banks, Third Parties, E channels etc. - Strengthen partnership with key clients...
...positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receive special requests from guests and respond appropriately or forward requests to...
...Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. · Communicating with Supervisors, Peers, or Subordinates- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail,...
...lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
Serve as the main point of contact for VIP guests & ensure...
...Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
The Management reserves the right to make changes to this job description at its sole discretion and without...
...budget, forecasting.
Overall knowledge of hotel operations and maximize guests’ satisfaction index.
Develop and train potential supervisors and managers.
Any other duties may be assigned from time to time.
JOB REQUIREMENTS
Minimum Diploma in Hotel Management....
...opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
JOB SUMMARY
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in...
...reports are submitted promptly such as weekly bank reconciliation, balance sheet reconciliation and etc.
Conducts and track Hotel Outlet’s beverage inventories on monthly basis.
Prepare weekly and monthly food & beverage reports.
Work with Cluster Accountant and assist...
...departmental standards and assess team members against these standards.
Conduct regular training sessions on departmental standards in the outlets.
Monitor standards through regular review checks and develop action plans to address any deficiencies.
Plan, prioritize,...
...explosive goods and anything that releases strong odors.
Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed.
Be responsible to check fire facilities, fire security and manage...
...guests’ requests.
Learn and adapt to changes.
Maintain at all times a professional and positive attitude towards team members and supervisors.
Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for...
...ensuring guest satisfaction has been reached and to encourage repeat guests.
Guide our guests in organizing a private event in the outlet.
Create a guest database collecting the contact details, guest preferences and feedback from previous visits.
Ensure streamline...