Service Sales Engineer
4000 - 5500 SGDFull-time
KOERBER SUPPLY CHAIN SG PTE. LTD.
Roles & Responsibilities
- Lead, mentor, support and motivate a team of Service Department.
- Provide Service Sales proposal focusing on customer’s needs. Upgrades, Retrofits, Service Agreement and Support, Spare Parts, Technical training.
- Own and drive Annual Maintenance Contract (AMC) renewals – tracking contract expiry pipelines and proactively engaging customers ahead of renewal dates to minimize lapses in coverage.
- Develop excellent relationship with customers.
- Identify and pursue new business opportunities within existing and potential customer accounts.
- Analyse market trends and customer need to adapt and refine proposals / strategies for system improvement.
- Understand customer needs and develop customised service solutions.
- Ensure customer satisfaction by promptly addressing any concerns or issues.
- Prepare regular sales reports, forecasts, and performance metrics.
- Prepare annual service sales budget and rolling monthly/quarterly forecasts across AMC, retrofit, and spare parts revenue streams, tracking actual performance against budget and flagging variances early.
- Make recommendations and solutions to enhance effectiveness.
- Negotiate upgrades,service contracts and agreements with customers, ensuring favourable terms for both parties.
- Collaborate to review and finalize contracts.
- Ensure that all sales activities comply with company policies and industry regulations.
- Maintain accurate records of sales transactions, contracts, and customer communications.
- Act as the key point of contact for the customer on all commercial matters relating to AMC, retrofit, and spare parts – ensuring a single, consistent point of contact for pricing, contract, and order-related queries.
Requirements
The person:
- · Diploma or bachelor’s degree in business, engineering, or a related field
- Proven trackrecord of success in service sales, with at least 5 years of experience
- Strong leadership and team management skills
- Exceptional communication and negotiation abilities
- Excellent problem-solving and analytical skills.
- Dynamic and results-oriented
Vacancy posted 11 days ago
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