Search Results: 21 vacancies
...VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
Ensuring the... ...local policies.
Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’...
...other forms of feedback with staff and take corrective measures with staff concerned.
· Leverage on Artificial Intelligence (AI) / technology such as Kipsu, Stay Experience and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and...
...goals including performance goals, budget goals, team goals, etc. · Communicating with Supervisors, Peers, or Subordinates- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Training and Teaching Others -...
...Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
Print reports for special requests E.g. K1, C1, A1 and block rooms.
Run First Ten and Arrivals report to block rooms for...
...enquiries
Ensure the proper reception of VIP guests and other guests on arrival and departure at the entrance of the hotel
Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours, theatre tickets, restaurants, doctors...
...goods received as necessary.
Review the refrigerator areas of the kitchen and storerooms to ensure the proper usage of merchandise.
Inform and keep the Senior Sous chef and/or Executive Sous Chef up-to-date on problems and irregularities and recommends courses of action....
...to Hilton standards.
Attend Banquet Event Order (BEO) and Events Sales meetings and to communicate and disseminate all relevant information to banquet staff.
Ensure adequate casual labours according to operation needs and to assign staff to respective functions based...
...team to follow up.
Protect rate integrity for contracted accounts and liaise with sales team to follow up for requests on rate information.
Ensure accurate and timely submission of reports and proper upkeep of documents.
Comply with all company policies and brand...
...work as a team in order to reach goals and targets.
Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Chief Concierge to follow-up where appropriate.
Follow-up with all guests to ensure satisfaction with problem resolution...
...on movements around the hotel and prevent illegal activities from taking place.
When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms.
Make sure all commercial...
...enhancing restaurant revenue.
Sells the benefits of our F&B Restaurant and Festive Season Retail Offerings.
To provide product and information trainings to all level associates before each project kick off.
To meet measurable targets (BSC/KPI) goals, as assigned for self...
...candidates before the offer of employment
Manage HR administration such as contracts, letters and personnel files
Ensure accurate information is fed into the HR system
Assist with employee relations issues in the hotel in a confidential manner, including disciplinaries,...
...responsible for performing the following tasks to the highest standards:
Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
Understand departmental...
...book rooms, banquet venues, etc.
Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs...
...external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner,...
...guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
Serve as the main point of contact for...
...Merchandising teams for new product launches.
Support Manager in handling all client queries and complaints in media.
Additional information
REQUIREMENTS
Relevant Experience and Training:
Degree holder in marketing or related disciplines
Minimum 5 years...
...Guest Experience Manager on guest comments.
~ Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
~ Develop and maintain relationship with VIP guest...
...goals.
Set departmental objectives for yourself and the team.
Advocate for the team's needs within the hotel.
Keep the team informed of departmental and hotel activities through regular communication meetings.
Identify and maximize revenue opportunities for the department...
...Customer Interactions: Respond promptly to customer inquiries via phone, email, or chat, providing accurate and comprehensive information about our products/services.
Customer Outreach: Proactively reach out to potential customers through leads to encourage sales and...
Axcel Partners
Somerset, Singapore Country
a month ago
