Average salary: SG$4,425 /monthly
More stats4000 - 5500 SGD
...Requirements
~ BA/BS degree or above
~4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
~ Good communication skills with demonstrated experience collaborating with different teams and...
3500 - 4500 SGD
...environments.
· Experience with the Agile/Scrum development methodology, source control (such as Git) and issue-tracking systems such as Zendesk and Atlassian JIRA for disciplined and communication-friendly development
· Proficient understanding of cross-browser compatibility...
3800 - 4500 SGD
...rotations, public holidays)
International experience (preferred)
Familiarity with CRM software (preferred)
Technologies We Use :
Zendesk
Google Suite
Looker
What We Offer:
Competitive compensation, including stock options
Flying Start - Our immersive...
3500 - 4500 SGD
...compatibility issues and solutions.
~Familiarity with Agile/Scrum methodology, source control (e.g., Git), and issue-tracking systems like Zendesk and Atlassian JIRA.
~Strong organizational and time management skills.
~Attention to detail, able to work independently, and take...
5100 - 6300 SGD
...collaboratively within different teams and with differing levels of seniority
Self-starting and able to self-manage
Ideally experience using Zendesk and Atlassian Jira and Confluence
Ideally experience using Google Workspace and Microsoft Office
Ideally SQL experience using...
4000 - 8000 SGD
...configure, and maintain our tech stack including Shopify and various applications and platforms such as Braintree, PayPal, Stripe, Klaviyo, Zendesk, and more.
- System Integration: Ensure seamless data flow by integrating the e-commerce platform with external systems like...
2500 - 4200 SGD
...trained)
Work together with the onsite desktop engineer to solve or troubleshoot or assist when required
Attend to service tickets in Zendesk System
Provide ad hoc on-site or remote end-user technical support to remote users and subsidiaries.
Analyse critical logs,...
6500 - 10500 SGD
...Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of customers. We ensure customers are optimized and scaling easily through impactful engagements, while...
2500 - 3000 SGD
...improvement initiatives.
Job Requirements
Excellent organisational and multitasking skills
Good communication skills
Deadline-driven and attention to detail
Comfortable with software such as Zendesk
Bonus Points For
~ Experience in retail or e-commerce...
3500 - 4500 SGD
...around them.
Experience with the Agile/Scrum development methodology, source control (such as Git) and issue-tracking systems such as Zendesk and Atlassian JIRA for disciplined and communication-friendly development.
Strong organisational and time management skills....
2800 - 3100 SGD
...of orders based on customer requirements and wishes
Ensures that all relevant information is up to date, correct and complete in Zendesk/Navision
Follow up with customers after the quotations are sent
Ensures all documentation and information in Zendesk is complete...
...Inclination to learn, grow & get hands dirty
Proficiency in SQL
Any prior experience with a customer support tool like Zendesk
Around 1 or 2 years of prior work experience in a similar role
SaaS experience a plus
Startup experience a great plus...
3000 - 4000 SGD
...preferred.
Able to work well under pressure.
Candidates who have experience in Customer Relationship Management tools such as Zendesk, Salesforce are highly advantageous.
Candidates who do not have prior experience in customer service / technical support are welcome...
...for the session.
Ensure the teams are using the correct platforms and internal tools at all times HubSpot, Rise, and Trello. Slack, Zendesk, etc.
Ensure the HubSpot pipeline is updated, reviewed, and progressed throughout the week so that the pipeline is continuously up...
5200 - 7500 SGD
...and understanding of REST APIs and webhooks
~ Scripting languages: Python and JavaScripting with React and Vue.js would be a plus
~ Experience with CRM software like Zendesk, JIRA, or Confluence would be a plus
~ Excellent communication skills, written and verbal...
...tools and resources
Assist with operational tasks such as building ramp ups, handling inbound customer support requests via email and Zendesk and handling compliance – respond timely to all inbound requests and keep customers updated accordingly
Be a key escalation point...
5000 - 10000 SGD
...environments.
Experience with the Agile/Scrum development methodology, source control (such as Git) and issue-tracking systems such as Zendesk and Atlassian JIRA for disciplined and communication-friendly development.
Ability to work independently as well as...
...adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.
In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there...
...CD pipelines with Github.
# Maintain and improve our internal management systems .
# Respond to IT incidents and requests through Zendesk to ensure minimal downtime and loss.
# Enhance security infrastructure by using Okta for secure Identity management.
# Document...
...that allows you to work with the world’s fastest-growing mid-market and Fortune 500 leaders? If so, we’d love to speak to you!
Zendesk is the world’s leading Customer Support Platform and we are growing quickly with a suite of products our customers love! We are currently...
...At least 3 Year(s) of working experience in the related field is required for this position
Proficiency in CRM software, such as Zendesk and Salesforce
A successful track record working in a high-volume environment
Able to solve problems by thinking...
2200 - 2800 SGD
...similar Customer Service role, preferably with live chat support background
Experience using help desk software such as Intercom, Zendesk is preferred
Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
Excellent verbal and written communication...
...Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It’s well-funded...
4000 - 6200 SGD
...career that allows you to work with the world’s fastest-growing mid-market and Fortune 500 leaders? If so, we’d love to speak to you!
Zendesk is the world’s leading Customer Support Platform and we are growing quickly with a suite of products our customers love! We are...
...Reporting
Use email, slack and teamwork.com for project messages, to-dos, files and milestones
Use Sirportly (Similar to Zendesk) Ticket System for support inquiries
Weekly status meeting, bi -weekly scrum meetings mandatory to attend (12pm EST on Mondays and...
...or exceed sales targets.
Goals and Objectives:
Report to the assistant store manager
Essential Skills & Requirements:
Zendesk CRM ( Bonus)
High End / Furniture industry experience
To be successful in this role, you will need to have: .
Available to...
Confidential
Singapore
13 hours ago
...experience - Excel, Word, Power Point and Outlook.
Willing to work 5.5 days at HDB construction site.
Outlook, Customer Relationship, Service Orientation, Presenter, Microsoft Office, Construction, Cro, Social Media, Relationship Management, zendesk, Excel, Articulate, Ic
Confidential
Singapore
14 hours ago
...own career.
sponsorship, Application Performance Management, Troubleshooting, Interpersonal Skills, Inventory, Purchasing, Dynamodb, Administration, Procurement, doubleclick, Attention To Detail, zendesk, Administrative Support, Teamwork Skills, Able To Work Independently
Confidential
Singapore
14 hours ago
...trained)
Work together with the onsite desktop engineer to solve or troubleshoot or assist when required
Attend to service tickets in Zendesk System
Provide ad hoc on-site or remote end-user technical support to remote users and subsidiaries.
Analyse critical logs,...
Confidential
Singapore
14 hours ago
...not limited to:
Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
Analyse data and prepare weekly reports on quality assurance findings, identifying areas...